Some iPhone users report that When they use FaceTime and Facebook messenger video chat, and the audio becomes intermittent. Other family members use the iPhone XS and iPhone 8 without this problem under the same network. No one wants to use the latest iPhone 12 Pro with problematic video calls. If you're experiencing the same video chat issue, here are some tips that you can follow to fix it on iPhone 12 Pro.

1. Unplug any accessory plugged into the iPhone

Unplug any plugged-in headset, USB cable, or any other accessories from the iPhone 12 Pro device to have a try.

2. Remove any iPhone screen protectors

If your iPhone 12 pro uses a phone case, remove the phone case.

3. Allow FaceTime and Facebook messenger to access Microphone

Go to iPhone Settings -> Privacy -> Microphone -> turn on Messenger

4. Allow using Microphone in ScreenTime

Go to iPhone Settings -> Screen Time -> Content & Privacy Restrictions -> Allow Microphone

5. Turn off Phone Noise Cancellation

Go to iPhone Settings -> Accessibility -> Audio/Visual -> Turn off Phone Noise Cancellation, and then restart your iPhone device

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