Many iPhone and iPad users report that when they click on a photo to edit, an error message pops up: "Cannot Load Photo, There was an error loading this photo." And most users encountered this situation after upgrading to iOS 13, when their iPhone turned on iCloud photos, and stored their photos in iCloud. If you’re experience the same problem, don't worry, this article will provide 5 ways to help you solve it.
1. Update to the latest iOS version
Plug your device into power and connect to the Internet with Wi-Fi. Go to iPhone Settings -> General, then tap Software Update. If a message says that an update is available, tap Download and Install.
2. Restart your iPhone and iPad device
Turn iPhone and iPad off and on, On an iPhone with Face ID: Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the top slider. On an iPhone with a Home button: Press and hold the side button or Sleep/Wake button (depending on your model), then drag the slider. All models: Go to iPhone Settings-> General -> Shut Down, then drag the slider
To turn iPhone back on, press and hold the side button or Sleep/Wake button (depending on your model) until the Apple logo appears.
3. Check the iCloud network connection
If your iPhone network can’t connect with iCloud server, it will can’t load iCloud photos. Connect t a Wi-Fi network replace a Cellular Data on the iPhone and iPad device. Go to iPhone Settings -> Wi-Fi, and join a stable Wi-Fi. After that access www.icloud.com with Safari to check if your device can connect with the iCloud server.
4. Check the free storage of iCloud
If your iPhone and iPad photos stored in iCloud, you need to check the free storage of the iCloud, go to iPhone Settings -> Apple ID -> iCloud -> Manage Storage. If you run out of iCloud Storage, you can delete some iCloud backup and delete folders and files in iCloud Drive, or buy more iCloud storage.
5. Free up iPhone and iPad storage
Another reason for this problem is insufficient local storage space on the iPhone and iPad. Go to iPhone and iPad Settings -> General -> iPhone Storage or iPad Storage, you will see the local storage usage.
If your iPhone and iPad device is almost full, you can delete some apps and transfer some iPhone data to the computer, then delete them from the device, such photos and videos, voice memos and more. If most of your iPhone’s storage space is occupied by “other” or “system” and you cannot delete them on your iPhone, you can use iPhone Cleaner to deeply clean up your iPhone and iPad devices.
iPhone Cleaner is a desktop application, that you need download and install it on a Mac or PC computer, then connect the iPhone device with the computer. Run it to manage the iPhone content, transfer iPhone data, clean up iPhone storage.
Quick Scan mode: which can quickly clean up iPhone storage space with one click
Deep Scan mode: which can help to manage user data, clean up system junk files, privacy data, find large files and more
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