Some iPhone users feedback that when they connect the iPhone XS Max to a computer, for some reason, the iPhone XS Max icon cannot be displayed on iTunes. But other early iPhone devices can be recognized by iTunes. How to solve this problem?
iPhone XS and iPhone XS Max require a Mac running at least OS X El Capitan 10.11.6 or later and iTunes 12.8 or later to sync and back up with iTunes. First make your computer OS and iTunes version compatible with iPhone XS Max devices.
1. Trust this computer
If your iPhone XS Mac is the first time to connect with the computer, and be sure to tap on "Trust this computer" on your iPhone or iPad when connecting
2. Check iPhone connection
Simply unplug/reconnect your iPhone or iPad and check again. Or change another USB cable and have a try.
3. Reinstall the latest iTunes on your computer
New iTunes for Mac is 12.8, and the windows version is 12.9. Here is the download page for iTunes https://support.apple.com/downloads/consumersoftware
You don't need to remove the current iTunes installation, just download and install new iTunes on your computer, it will over your current installation. And you’ll get a prompt “A software update is required to connect to this iPhone X Max,” click Install.
4. Deactivate security software.
If you are using the security software on your computer, temporarily disable it and firewall programs and have a try once more.
5. Change to Another computer.
Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support
If you need to sync or backup iPhone XS Mac with iTunes, another solution - iPhone Cleaner can do that for you better. It can transfer and backup iPhone photos, music, videos, books, contacts, messages, notes, reminders, voice memos, call logs, safari bookmarks and more with one-click. In addition, you can view all backup data on the computer, manage and clean up iPhone data.
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